Questions fréquemment posées

Is it possible to receive my order the next day?
We usually ship the same day if the order is placed before 11:00 AM. However, since we ship from the Czech Republic, delivery typically takes 3–5 business days, depending on the destination.

What personal information do I need to provide when placing an order, and can it be misused?
We require your name, address, phone number, and email address to ensure smooth and accurate delivery. The phone number is necessary for DPD, GLS or other delivery companies. Your data is used solely to provide reliable and fast delivery.

Can I pick up my order in person today?
Yes, you can pick up your order directly from our warehouse in Jiřice, Czech Republic, on business days between 7:00 AM and 3:00 PM, after confirming by phone with our staff. You can contact us here.

Can the delivery be sped up or delayed?
For special requests, please include them in your order or send us an email. We’ll be happy to accommodate you.

What should I do if my package hasn’t arrived after several days?
Delivery usually takes 3 to 5 business days, depending on the destination. If more than 7 business days have passed since shipment and you haven’t received your package, the courier may have been unable to reach you. If you haven’t been contacted, please get in touch with us. We’ll track the shipment and advise you on the next steps.

What should I do if an item is missing from my order?
Large orders may be shipped in multiple boxes. There are no extra charges for split deliveries. If your shipment wasn’t split and something is missing, please contact us.

What should I do if my package arrives damaged?
If your package is damaged, feel free to contact us to file a claim. We’ll agree on how to proceed or arrange compensation. Although we use special packaging and boxes, damage is rare. See how we pack our shipments.

What should I do if the products themselves are damaged?
If the package shows visible signs of damage, please refuse delivery and contact us. If you’ve already accepted it, we recommend contacting us so we can resolve the issue appropriately. Despite careful packaging, damage may occur.

Do I have to order only through the e-shop?
No, you don’t. You can also place your order by email at info@deGeorgie.fr or by phone. We will send you an invoice by email, and once the payment is received via bank transfer, we will ship your order. Please note: we speak English, Russian, and Georgian languages only.

What should I do if I placed an order through the e-shop but didn’t receive a confirmation?
If you didn’t receive an order confirmation, please contact us to make sure your order was registered correctly. A technical error may have occurred.

What if I want to change something after confirming my order?
If you need to make changes, contact us as soon as possible. We’ll be happy to assist and update the details.

Is it possible to order products that are not listed on your site?
If you’re interested in products not currently listed, please contact us. We’ll do our best to meet your request.

Can I resell the spirits I purchase?
No, we are not a licensed spirits distributor and do not hold the required CZK 5 million bond. We sell spirits exclusively for final consumption. This restriction does not apply to other products like wine, soft drinks, sweets, spices, or sauces.